Privacy Policy

Last updated: 28 September 2026

Wilson’s Landscaping & Construction respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our landscaping, construction and related services.

Who We Are

Wilson’s Landscaping & Construction is a family-run landscaping and construction business based in Tenterden, providing services across Kent and East Sussex.

For the purposes of UK data protection law, Wilson’s Landscaping & Construction is responsible for the personal information we collect and use.

Contact details:

Email: info@wilsons-landscaping.com
Telephone: 07856 307713
Website: wilsons-landscaping.com

What Personal Information We Collect

The information we collect will depend on how you contact us and the services you require.

This may include:

Your name
Home or property address
Telephone number
Email address
Details about your property
Details of the work or services you are interested in
Information you provide when requesting a quotation
Correspondence between you and Wilson’s Landscaping & Construction
Information required to arrange appointments or site visits
Information required to prepare quotations and invoices
Information necessary to carry out agreed work
Photographs relating to a project, where appropriate
Payment and transaction information
Technical information relating to your use of our website, where applicable

We only aim to collect personal information that is reasonably necessary for the purpose for which it is required.

How We Collect Your Information

We may collect personal information when you:

Contact us by telephone, email or through our website
Request a quotation
Arrange a site visit or appointment
Ask us to carry out work
Communicate with us during or after a project
Interact with our website or third-party content displayed on it

We may also receive information from another person where they contact us on your behalf or where this is necessary in connection with a project.

How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries
Discuss your requirements
Arrange appointments and site visits
Prepare estimates and quotations
Provide landscaping, construction and related services
Communicate with you before, during and after a project
Purchase or arrange materials and services required for your project
Manage payments, invoices and business records
Deal with questions, complaints or warranty matters
Maintain appropriate financial and accounting records
Meet our legal and regulatory obligations
Protect our business and legal interests
Maintain and improve the service we provide to our customers

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful reason for doing so.

Our Lawful Basis for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract
We may need to use your information to provide a quotation, take steps at your request before entering into a contract, enter into an agreement with you or carry out work you have requested.

Legal obligation
We may need to keep or use certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests
We may use information where it is reasonably necessary for the operation of our business, providing our services, communicating with customers, maintaining appropriate records or protecting our business interests, provided that your rights and interests do not override those interests.

Consent
In some circumstances we may ask for your consent to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

Sharing Your Personal Information

We do not sell your personal information.

Where reasonably necessary, we may share relevant information with trusted third parties involved in providing or supporting our services.

These may include:

Contractors or tradespeople involved in a project
Suppliers
Professional advisers
Accountants or bookkeeping providers
IT, website and hosting providers
Other service providers necessary for the operation of our business
Government bodies, regulators or other organisations where we are legally required to provide information

We will only share information where there is an appropriate reason for doing so and will only share information that is reasonably necessary for the particular purpose.

Website and Third-Party Services

Our website uses third-party services to provide certain features and content.

This may include customer reviews displayed through Trustindex and Google, as well as content or links associated with social media platforms such as Facebook, Instagram and TikTok.

Third-party services may collect information about your device or your interaction with their services and may use cookies or similar technologies.

Where you follow a link to or interact with a third-party service, the way that organisation processes your information will be governed by its own privacy policy.

We are not responsible for the privacy practices of third-party websites or services.

Photographs of Completed Work

We may take photographs of completed projects for business records and, where appropriate, to demonstrate examples of our work.

Where photographs are intended to be used for promotional purposes, such as on our website or social media pages, we will take reasonable steps to avoid displaying personal information unnecessarily.

Where appropriate, we will seek permission before using photographs that identify an individual or contain other identifiable personal information.

How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained will depend on why it was collected and whether there are legal, tax, accounting, contractual, insurance or warranty requirements that require us to retain it.

For example, we may need to retain quotations, invoices and records relating to completed work for an appropriate period for accounting, tax, warranty or legal purposes.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Cookies and Website Information

Our website may use cookies and similar technologies to help the website operate correctly and to provide certain features.

Some cookies are necessary for the website to function. Other cookies or similar technologies may be used by third-party services integrated into the website.

Our website may contain or display content provided by third parties, including Google reviews through Trustindex and content associated with social media services.

These services may use cookies or similar technologies and may collect technical information about your device or your interaction with their content.

Where consent is legally required for non-essential cookies or similar technologies, these should not be activated until the appropriate consent has been provided.

Further information about cookies used by our website can be found in our Cookie Policy.

Links to Other Websites

Our website may contain links to websites operated by other organisations.

If you follow a link to another website, that organisation will be responsible for how it collects and uses your information.

We recommend reviewing the privacy information provided by any external website you visit.

Your Data Protection Rights

Under UK data protection law, you may have a number of rights regarding your personal information.

Depending on the circumstances, these may include the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the way we use your information in certain circumstances
Object to certain uses of your personal information
Request the transfer of certain personal information where applicable
Withdraw consent where we rely on consent to process your information

Not every right applies in every circumstance.

If you would like to exercise any of these rights, please contact us using the details below.

We may need to ask you for information to confirm your identity before responding to your request.

Contact Us About Your Personal Information

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise one of your data protection rights, please contact:

Wilson’s Landscaping & Construction

Email: info@wilsons-landscaping.com
Telephone: 07856 307713

How to Make a Complaint

If you have concerns about how we have collected or used your personal information, please contact us first so that we have an opportunity to address the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

Information Commissioner’s Office

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page and the “Last updated” date at the top of the policy will be changed accordingly.